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COVID-related supply chain issues continue worldwide. We're doing the best we can to get items on the shelf! Please read our COVID UPDATE! Due to high order volume, your order may not ship for 3-5 business days. 

If you reside in Canada, you'll need to obtain a customs broker to "broker" your freight shipment into the country. The following is a Q&A to help you understand the process.


Q: What does a customs broker do?
A: The customs broker acts as a "middle man" between the importer (you) and the Canadian government by arranging the import/export of good safely, securely, and quickly through customs. The customs broker will also help you understand the complex government regulations and current rate of duties/taxes that must be paid to the importing country. A customs broker is required for all import truck freight.

Q: Why doesn't GoWesty handle customs brokerage for me?
A: Technically, we could handle this process for you on our end. However, it would be much more costly for you. GoWesty does not maintain a physical presence or residence in Canada, which means that "importing" goods into Canada would result in greater taxing by the Canadian government. That would ultimately mean a significant increase in shipping costs for our Canadian customers. 

Q: How do I contact a customs broker, and what will they require me to do?
A: Most brokers require paperwork (such as a credit application) in order to establish an account. Application processing times can vary, so it is required that you obtain a customs broker prior to GoWesty shipping your product(s). Without a designated customs broker, shipments will be delayed at the border and will be subject to additional storage fees. We recommend Pacific Customs Brokers at (604) 538-1566. They are extremely helpful and competitively priced.

Q: After I contact a broker, what else do I need to do?
A: After you have obtained a customs broker, please contact GoWesty to give us the broker information. After you do that... you don't have to do anything else! If your order includes a GoWesty rebuilt engine or transaxle, we'll handle the return freight process for you. Just give us a call when the core is ready to pick up, and we'll take care of the rest.

We appreciate your business!